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FAQ Category

FAQ

  • Q How will you resolve issues we encounter while using the machine?

    A Provide video/picture documentation of the issue. Our engineers will diagnose and propose solutions, with on-site technician dispatch if required.
  • Q Can you provide trial processing services?

    A
    We offer sample processing with video verification to remotely demonstrate machining processes.
    We can also send you samples
  • Q Can existing production lines be upgraded?

    A
    Our modular systems support retrofitting, such as:
    Adding auto-feeding conveyors
    Integrating vision inspection modules
    Installing collectors
    Current upgraded lines include: mining anchor rod lines, hollow anchor rod lines, and lead screw production lines.
  • Q Do you provide on-site support?

    A
    Global technical services include:
    48-hour remote diagnostics
    Technician dispatch for installation and machine calibration in your country
  • Q What materials can your machines process?

    A
    Optimized for carbon steel, stainless steel, and titanium alloys (TC4/GR5, etc.). Our material-specific parameter databases enable one-click setup, reducing trial-and-error time by 60%.
  • Q Can you produce non-standard threads?

    A
    Yes. Our dynamic compensation system handles special profiles (e.g., ACME/stub Acme), variable pitch threads (3°-45°), and multi-start threads (up to 12 starts), achieving ±0.02mm pitch accuracy.
  • Q How long is the delivery time?

    A
    Standard models ship in 15 working days. Custom solutions require 30-45 days, including mold matching and process validation.
  • Q Do operators require specialized training?

    A Featuring intuitive touchscreen controls, our machines are easy to operate. We provide complete user manuals, instructional videos, and 24/7 online advisory support to resolve issues promptly.
  • Q Is the equipment certified?

    A YGMTOOLS thread rolling machines hold international certifications including CE, ISO 9001, and GB/T 19001.
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